Refund policy

  1. All Sales Final: All products are final sale. We do not offer refunds or exchanges for change of mind.

  2. Damaged or Defective Items: We understand that sometimes items may arrive damaged or defective. If you receive a damaged or defected item, please take a clear photo of the item and its packaging and submit it to us via email at [email address] within 7 days of receipt.

  3. Review Process: Once we receive your photo, we will review the damage or defect. If the damage is confirmed, we will ship a new item to you at no additional cost.

  4. Replacement Shipment: After our review process, we will promptly ship a new item to replace the damaged or defective one.

  5. Contact Us: For any inquiries or assistance regarding damaged or defective items, please contact us via chat on our website or filled out a contact form or email us at contact@uptheglow.com. We will get back to you within 1 business day.